Terms & Conditions

1. Bookings

A booking is confirmed when you receive a booking reference from us. The price quoted at booking is fixed and includes the journey details you provided. Changes to pickup, destination, date or passenger numbers may require a new quote.

2. Pricing & payment

Prices are quoted in GBP and include applicable surcharges shown in your price breakdown. Payment is taken via our secure payment link unless otherwise agreed (e.g. corporate accounts).

3. Airport pickups & flight delays

Where a valid flight number is provided, we track the flight and adjust pickup times accordingly at no extra charge. Free waiting time applies from the actual landing time as stated in your confirmation; additional waiting may be chargeable.

4. Cancellations & refunds

Cancellations made at least 24 hours before the scheduled pickup are fully refunded. Cancellations within 24 hours, or failure to meet the driver without notice, may be charged in full.

5. Passengers & luggage

The number of passengers and items of luggage must not exceed the capacity of the booked vehicle. Child seats are available on request at booking.

6. Liability

We are fully licensed and insured for private hire work. We are not liable for missed connections where the delay arises from circumstances beyond our reasonable control, though we will always do our best to get you there on time.

7. Conduct

We reserve the right to refuse travel to passengers whose behaviour poses a risk to the driver or vehicle. Damage or excessive cleaning caused by passengers may be chargeable.

8. Contact

Questions about these terms can be sent to info@swifttransfer.uk or +44 7877 707820.